Return and Refund Policy

We are committed to providing high-quality products and exceptional customer service. We understand that on rare occasions, customers may encounter issues with their purchases. This Return and Refund Policy outlines the steps you can take if you receive a defective or unsatisfactory product. Our goal is to ensure your satisfaction and address any concerns promptly.

1. Eligibility for Returns and Refunds

We offer a hassle-free return and refund process for products that exhibit quality issues. If you receive an item that is damaged, defective, or does not match the description provided at the time of purchase, you are eligible to return the product and receive a full refund. Please note that all returns must be initiated within 30 days of receiving your order.

2. Reporting Quality Issues

If you discover a quality issue with your product, please follow these steps:

Contact Customer Support: Reach out to our customer service team via email at onlineshop@elegantmec.com.

Provide Details: Clearly describe the problem you have encountered with the product. Include detailed information about the issue and attach photos that clearly show the defect.

Confirmation: Once we receive your request, our team will review the information provided. If the issue is confirmed, we will provide further instructions on how to proceed with the return.

3. Returning the Product

Upon confirmation of the quality issue by our customer service team, you will be instructed to return the product to us. Please ship the item to the address provided by Customer Service.

Ensure that the product is securely packaged in its original packaging, along with any included accessories, manuals, and documentation. It is advisable to use a trackable shipping method and retain proof of shipment for your records.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund within 1-2 business days. A confirmation email with a screenshot of the refund will be sent to you for your records. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on the policies of your financial institution or payment platform.

5. Non-Eligible Returns

Please be aware that the following items are not eligible for returns or refunds:

Products that show signs of wear or damage caused by misuse or improper handling.

Custom-made or personalized items.

Items purchased during special promotions or sales events where returns are explicitly prohibited.

6. Communication and Support

Throughout the return and refund process, our customer service team is here to assist you. Should you have any questions or require additional assistance, do not hesitate to contact us. We value your feedback and strive to resolve any issues to your satisfaction.

7. Final Thoughts

We appreciate your understanding and cooperation in adhering to this policy. Your trust and satisfaction are important to us, and we are committed to ensuring a positive shopping experience. Thank you for choosing ELEGANTMEC.

The ELEGANTMEC Team

This Return and Refund Policy reflects our dedication to maintaining high standards of customer service and ensuring that our products meet your expectations. If you encounter any issues, we are here to help and will work diligently to resolve them efficiently.

If you need further assistance or have any questions regarding this policy, please feel free to contact us at onlineshop@elegantmec.com .